Telephone Systems
Welcome to one of our core business divisions. Our key supplier is Toshiba featuring the Strata CIX systems. We cover suffolk, Cambridgeshire and Norfolk with telecom services and phone systems..
The following are our key telecoms services:
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Business Telephone System
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CXU Callsaver
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ISDN Installations
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CTI
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Voicemail
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Desktop Video Conferencing
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VoIP Installations
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Call Logging
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Call Recording
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Maintenance
CTI allows you to link your computer systems with your telephony network to create a telephony solution that can revolutionise the way you interact with customers, business partners and personnel.
Using CTI it is possibe for example, to automatically fetch records from a database or CRM system before a call is connected, providing the agent with all the information they need to service the caller. When calls are received, providing the caller's records are held, their details can 'pop' on the PC screen on the desktop.
The Toshiba CIX family of voice processing systems can answer your phones, connecting callers to the right person or department. It takes voice or fax messages, or routes the call to an operator or other extension. It can provide pre-recorded information and has sophisticated internal messaging features. Contact can even take orders.
Video conferencing is no longer exclusive to large multi-nationals. With ISDN and Toshiba's video conferencing systems, your staff can have close personal contact with distant colleagues and clients, using nothing more elaborate than their desktop computer. The system also provides fast data transfer and shared file access, so that both parties can amend documents under discussion.
Strata CIX offers versatility and flexibility to provide solutions for simple or multi-site communications networks. It does this by the use of the VoIP card, which by compressing voice can utilise a number of signalling systems including the Internet Protocol. Strata CT supports DC5, AC15 signalling and integration with Kilostream or Megastream private circuits.
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Easily interfaces with LANs/WANs, PCs, servers and routers
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4 circuits per card
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The Strata CIX VoIP system card is more cost effective than an external gateway
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DTMF transmission during speech is supported
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Fax and voice supported
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H323 supported
Toshiba's Strata CIX can run software to provide up-to-the-minute management information, statistics and graphs. The many reports available include on-demand, automatic and live analysis of calls per department, per extension or system-wide; costing details for all carriers; single or multi-site network analysis; traffic analysis, response analysis and caller analysis.
We currently have three Maintenance Options:
Category A
Monday - Friday 9am-5pm (Bank holiday excluded)
Systems failure in excess of 20%: 4 working hours response
Minor System faults:16 working hours response
Contract cost: Standard cover
Minimum contract value £90 per annum
Category B
Monday - Friday 9am-5pm (Bank holiday excluded)
Systems failure in excess of 20%: 4 working hours response
Minor System faults:16 working hours response
Contract cost: Standard cover plus 50%
Minimum contract value £300 per annum
Category C
365 days a year, 24 hours a day without exception
Systems failure in excess of 20%: 4 working hours response
Minor System faults:16 working hours response
Contract cost: Standard cover plus 200%
Minimum contract value £600 per annum
